Returns & Refund Policy

Damaged Orders

We try our utmost to package your items well so they arrive with you in pristine condition. However, if your order has arrived damaged in transit, don't fear — we will sort it for you as quickly as humanly possible.

All you need to do is email us at hello@poshtottydesigns.com along with an image of your faulty item, and we will advise how best we can assist you.

If you return a non-personalised item to us that isn't deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us, please enclose your original invoice (where possible). Alternatively, enclose a note with your contact and order details.

We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item — we cannot be held responsible for items that go missing in the return post.

Returns Address:

Posh Totty Designs Returns
33 New Road
Brighton
BN1 1UG
UK

Returning Personalised Items for a Refund

Personalised items that are uniquely made for you are non-returnable and non-refundable (unless faulty).

This includes anything specially made or ordered with your choice of words, names, dates etc., hand-set birthstones, location, fabric, message, or other customised features making the item unique to you.

Returning Non-Personalised Items for a Refund

We can all be indecisive from time to time — if you change your mind about an item, just make sure you return it to us within 30 days in the original packaging and in a re-saleable condition.

Please arrange your own return postage and send your order back to us at the address below. Be sure to include a note inside the parcel with your name, order number and reason for return:

Posh Totty Designs Returns
33 New Road
Brighton
BN1 1UG
UK

We recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

Shipping costs to receive the order are not refunded when you return an item. We will process your refund directly to your debit/credit card or PayPal account within 30 days at the very latest, subject to the above terms and conditions.

Returning Earrings

Please note that earrings are non-returnable for reasons of hygiene and safety.

Items Purchased in One of Our Shops

If you have recently purchased a non-personalised item from one of our stores and have changed your mind, we will happily offer you an exchange or credit note. Unfortunately, we do not offer refunds for products purchased in-store.

Please remember that, due to the fact that each personalised piece is handmade to order, we cannot offer a refund or exchange online or in-store unless faulty. The same applies to earrings for hygiene reasons.

Returning Faulty Items

Please return a faulty product to us within 30 days of purchase to receive a full refund or to have your item fixed.

Please note that we are not liable for any other jeweller's work. A faulty jewellery item corrected by another jeweller voids the 30-day warranty period.

Your statutory rights are not affected by this policy.