Delivery & Returns

Delivery

We take pride at every stage of the order process and we know that timing is everything. We aim to deliver all jewellery & craft items which are handmade by us in our workshop within the 'estimated delivery date' shown on the individual product page. Many items can be upgraded to our three (working) day express service for £15 if this service is available it will be listed within the individual product page options. For products under our "Homeware" department please refer to the estimated delivery date shown on the individual product page. If you have a query about delivery for a product, please contact us via hello@poshtottydesigns.com.

Silver jewellery and other non-jewellery items are dispatched via Royal Mail’s Tracked service which will not require a signature. We will send an email on the day of dispatch to include a tracking number. The item can be tracked here http://www.royalmail.com

Solid gold and diamond jewellery orders will be sent via Royal Mail’s Special delivery service and will require a signature. Click here to track a special delivery http://www.royalmail.com/personal/uk-delivery/special-delivery

If upgrading to a three (working) day express service, a signature will be required. Please ensure you supply a mobile phone number so that the courier can be in touch with you. To track your DPD item click here http://www.dpd.co.uk

If you prefer to upgrade a current order to a courier service whether for the safety of delivery or speed of the delivery time, please arrange by phone on 01273 202044.

3 Day UK Express Delivery

Our three (working) day express delivery service is available for orders delivered within the UK, on many of our handmade jewellery & craft products. If this service is available it will be listed within the options on the individual product page. There are a few jewellery/ craft products that do not have this option, this is because they are more complex to make and we cannot guarantee they will be ready within this timeframe. Our three-day express service includes 'fast-tracking' the item through our jewellery/ craft workshop and express delivery service by Royal Mail. A signature will be required upon delivery, to track your item click here: http://www.royalmail.com/

International Delivery

For loved ones abroad, we also ship internationally. Delivery is charged in accordance with size and destination, so please check individual product pages as the below is a guide. As a general rule, we ship jewellery items via Royal Mail’s International Tracked Service. We cannot be held responsible for items that are delayed via customs entering the country. We apologise that we cannot offer 3 days express delivery for international orders.

Delivery Price Guide

UK Standard Delivery: £2.75

(Includes Highlands & Islands of Scotland, Northern Ireland & other UK Islands)

Europe: £9.95

(2-10 working days from dispatch)

Rest of the world: £12.95

(5-14 working days from dispatch)

Returns

Damaged Orders

We try our utmost to package your items well so it arrives with you in pristine condition. Sadly though we do hear of occasions when foot-shape marks appear on packages in the delivery process - resulting in damaged or faulty items. Should this happen to you - don’t fear, we will sort it for you as quickly as humanly possible. All you need to do is email us at hello@poshtottydesigns.com along with an image of your faulty item and we will advise how best we can assist you.

If you return a non-personalised item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible). Alternatively, enclose a note with your contact and order details.

We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item - we cannot be held responsible for items that go missing in the return post.

Posh Totty Designs Ltd Returns

Unit E, Level 7

New England House

New England Street

Brighton

BN1 4GH

Returning Personalised Items for a Refund

Personalised items that are uniquely made for you are non-returnable & non-refundable (unless faulty). This includes anything specially made or ordered with your choice of name, location, fabric, message, or other customised feature making the item unique to you. Please note that earrings are non-returnable for reasons of hygiene and safety.

Returning Non-Personalised Items for a Refund

We can all be indecisive from time to time - if you change your mind about an item just make sure you return it to us within 30 days in the original packaging and in a re-saleable condition.

We will process your refund directly to your debit /credit card or PayPal account within 30 days at the very latest, subject to the above terms & conditions.

Items Purchased in One of Our Shops

If you have recently purchased a non-personalised item from one of our stores and have changed your mind we will happily offer you an exchange or credit note. Unfortunately, we do not offer refunds for products purchased instore.

Please remember due to the fact that each personalised piece is handmade to order we cannot offer a refund or exchange online or in-store unless faulty. The same applies to earrings for hygiene reasons.

Returning Faulty Items

Please return a faulty product to us within 30 days of purchase to receive a full refund, or to have your item fixed.

Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids the 30 day warranty period.

Return With Royal Mail

If an item has been approved to be returned please go to https://www.royalmail.com/track-my-return/pick-a-retailer and In just a few steps you can easily process your item to return. Then simply print your label with their label printing service or at home. Finally, drop your item at your local Customer Service Point or Post Office® branch. Your item will be fully tracked on its way back to the retailer.

Contact Us
Customer service hello@poshtottydesigns.com 01273 202044 Contact Us contact OUR STORES Sydney Street, Brighton 01273 202044
Islington, London 02038 232826
Elys of Wimbledon, London 02089 469191 FAQ’s
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