Delivery & Returns

Customer Update: Royal Mail is working hard to deal with the exceptionally high volume of postal items, however you may experience slightly longer delivery times than usual . Thank you for your patience and support at this time. All at PTD X

Shipping within the UK

(Including Highlands & Islands of Scotland, Northern Ireland & other UK Islands)

We take pride at every stage of the order process and we know that timing is everything. We aim to deliver all jewellery & craft items which are handmade by us in our workshop within the 'estimated delivery date' shown on the individual product page.

If you have a query about delivery for a product, please contact us.

Delivery Rates

Standard Delivery within the UK - £2.95

Delivery times given on each product page include Royal Mail standard UK shipping times.

We use Royal Mail tracked service which does not require a signature as it will be posted through your letterbox if the item is small enough. If the item is larger and you are not in to accept your order the courier may choose to leave it in a safe place or leave a calling card for you.

Orders over £150 are automaticaly upgraded to Royal Mail Special delivery.

We ship to UK PO Box addresses.

If delivery has been attempted multiple times but remains undelivered due to customer address error you will be required to pay for redelivery after correcting the address.

3 Day UK Express Delivery - £15 (CURRENTLY NOT AVAILABLE)

Our three-day express service includes 'fast-tracking' the item through our jewellery/ craft workshop and express delivery service by Royal Mail. Available for orders delivered within the UK, on many of our handmade jewellery & craft products. If this service is available it will be listed within the options on the individual product page. There are a few jewellery/ craft products that do not have this option, this is because they are more complex to make and we cannot guarantee they will be ready within this timeframe.

Delivery to the EU

Update

We are still shipping to Ireland. However shipping to all other EU countries is currently unavilable. This is while we navigate the UK no longer being part of the European Union.

Delivery Price Guide

Standard delivery - £9.95

Delivery times vary from 2-10 working days from dispatch. Not including the time your order will spend in the workshop

We apologise that we cannot offer 3 day express delivery for EU orders

Customs Tariffs

We cannot be held responsible for items that are delayed via customs entering the country. For orders outside the UK, the buyer is solely responsible for paying any customs charges that may be requested by customs.

International Shipping (rest of world)

Delivery Price Guide

Standard Delivery - £12.95

Delivery times vary from 5-14 working days from dispatch. Not including the time your order will spend in the workshop

We apologise that we cannot offer 3 days express delivery for international orders

Customs Tariffs

We cannot be held responsible for items that are delayed via customs entering the country. For orders outside the UK, the buyer is solely responsible for paying any customs charges that may be requested by customs.


Returns

Damaged Orders

We try our utmost to package your items well so it arrives with you in pristine condition. Sadly though we do hear of occasions when foot-shape marks appear on packages in the delivery process - resulting in damaged or faulty items. Should this happen to you - don’t fear, we will sort it for you as quickly as humanly possible. All you need to do is email us at hello@poshtottydesigns.com along with an image of your faulty item and we will advise how best we can assist you.

If you return a non-personalised item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible). Alternatively, enclose a note with your contact and order details.

We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item - we cannot be held responsible for items that go missing in the return post.

Posh Totty Designs Ltd Returns

Unit E, Level 7

New England House

New England Street

Brighton

BN1 4GH

Returning Personalised Items for a Refund

Personalised items that are uniquely made for you are non-returnable & non-refundable (unless faulty). This includes anything specially made or ordered with your choice of name, location, fabric, message, or other customised feature making the item unique to you. Please note that earrings are non-returnable for reasons of hygiene and safety.

Returning Non-Personalised Items for a Refund

We can all be indecisive from time to time - if you change your mind about an item just make sure you return it to us within 30 days in the original packaging and in a re-saleable condition.

We will process your refund directly to your debit /credit card or PayPal account within 30 days at the very latest, subject to the above terms & conditions.

Items Purchased in One of Our Shops

If you have recently purchased a non-personalised item from one of our stores and have changed your mind we will happily offer you an exchange or credit note. Unfortunately, we do not offer refunds for products purchased instore.

Please remember due to the fact that each personalised piece is handmade to order we cannot offer a refund or exchange online or in-store unless faulty. The same applies to earrings for hygiene reasons.

Returning Faulty Items

Please return a faulty product to us within 30 days of purchase to receive a full refund, or to have your item fixed.

Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids the 30 day warranty period.

Return With Royal Mail

If an item has been approved to be returned you can use our royal mail tracked returns service. Easily create a returns shipping label for your item to return In just a few steps. Then simply print your label with their label printing service or at home. Finally, drop your item at your local Customer Service Point or Post Office® branch. Your item will be fully tracked on its way back to the retailer.

Create a Return Label

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Customer service hello@poshtottydesigns.com 01273 202044 Contact Us contact OUR STORES Sydney Street, Brighton 01273 202044
Islington, London 02038 232826
Elys of Wimbledon, London 02089 469191 FAQ’s
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