Returns for online purchases
We try our utmost to package your items well so it arrives with you in pristine condition. Sadly though we do hear of occasions when foot-shape marks appear on packages in the delivery process - resulting in damaged or faulty items. Should this happen to you - don’t fear, we will sort it for you as quickly as humanly possible. All you need to do is email us at firstname.lastname@example.org along with an image of your faulty item and we will advise how best we can assist you.
If you return a non-personalised item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible). Alternatively, enclose a note with your contact and order details.
We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item - we cannot be held responsible for items that go missing in the return post.
Posh Totty Designs Ltd Returns
Unit E, Level 7
New England House
New England Street
RETURNING PERSONALISED ITEMS FOR A REFUND
Personalised items that are uniquely made for you are non-returnable & non-refundable (unless faulty). This includes anything specially made or ordered with your choice of name, location, fabric, message, or other customised feature making the item unique to you.
RETURNING NON-PERSONALISED ITEMS FOR A REFUND
We can all be indecisive from time to time - if you change your mind about an item just make sure you return it to us within 30 days in the original packaging and in a re-saleable condition.
We will process your refund directly to your debit /credit card or PayPal account within 30 days at the very latest, subject to the above terms & conditions.
ITEMS PURCHASED IN ONE OF OUR SHOPS
If you have recently purchased a non-personalised item from one of our stores and have changed your mind we will happily offer you an exchange or credit note. Unfortunately, we do not offer refunds for products purchased instore.
please remember due to the fact that each personalised piece is handmade to order we cannot offer a refund or exchange online or in store unless faulty. The same applies to earrings for hygiene reasons.
RETURNING FAULTY ITEMS
Please return a faulty product to us within one year of purchase to receive a full refund, or to have your item fixed.
Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids the one year warranty period.
RETURN WITH ROYAL MAIL
If an item has been approved to be returned please go to https://www.royalmail.com/track-my-return/pick-a-retailer and In just a few steps you can easily process your item to return. Then simply print your label with their label printing service or at home. Finally, drop your item at your local Customer Service Point or Post Office® branch. Your item will be fully tracked on its way back to the retailer.