OUR DELIVERY SERVICE
We take pride at every stage of the order process and we know that timing is everything. We aim to deliver all jewellery & craft items which are handmade by us in our workshop within the 'estimated delivery date' shown on the individual product page. Many items can be upgraded to our three (working) day express service for £15 if this service is available it will be listed within the individual product page options. For products under our "Homeware" department please refer to the estimated delivery date shown on the individual product page. If you have a query about delivery for a product, please contact us via firstname.lastname@example.org
Silver jewellery and other non-jewellery items are dispatched via Royal Mail’s Tracked service which will not require a signature. We will send an email on the day of dispatch to include a tracking number. The item can be tracked here http://www.royalmail.com/
Solid gold and diamond jewellery orders will be sent via Royal Mail’s Special delivery service and will require a signature. Click here to track a special delivery http://www.royalmail.com/personal/uk-delivery/special-delivery
If upgrading to a three (working) day express service, a signature will be required. Please ensure you supply a mobile phone number so that the courier can be in touch with you. To track your DPD item click here http://www.dpd.co.uk/
If you prefer to upgrade a current order to a courier service whether for the safety of delivery or speed of the delivery time, please arrange by phone on 01273 202044.
3 DAY UK EXPRESS DELIVERY
Our three (working) day express delivery service is available for orders delivered within the UK, on many of our handmade jewellery & craft products. If this service is available it will be listed within the options on the individual product page. There are a few jewellery/ craft products that do not have this option, this is because they are more complex to make and we cannot guarantee they will be ready within this timeframe. Our three-day express service includes 'fast-tracking' the item through our jewellery/ craft workshop and express delivery service by Royal Mail. A signature will be required upon delivery, to track your item click here: http://www.royalmail.com/
For loved ones abroad, we also ship internationally. Delivery is charged in accordance with size and destination, so please check individual product pages as the below is a guide. As a general rule, we ship jewellery items via Royal Mail’s International Tracked Service. We cannot be held responsible for items that are delayed via customs entering the country. We apologise that we cannot offer 3 days express delivery for international orders.
DELIVERY PRICE GUIDE
UK Standard Delivery: £2.75 (Includes Highlands & Islands of Scotland, Northern Ireland & other UK Islands)
Europe: £9.95 (2-10 working days from dispatch)
Rest of the world: £12.95 (5-14 working days from dispatch)