Customisations & Alterations

We all want to WOW our loved ones with the perfect gift! However, we are all human and can sometimes make mistakes when it comes to ordering a bespoke piece of jewellery. You can be forgiven for inaccurately measuring your girlfriend’s wrist from a distance for that surprise bangle, or maybe you can’t think on the spot what appropriate wording to choose to mark REX the dog’s passing, and of course no one will hold it against you for spelling Aunt Siobhan’s name incorrectly...

If this is ever the case and something is just not right with the personalisation or size, we’re more than happy to see if we can rectify the item here in our workshop at a very reasonable price. Our jeweller will need to see an image of your item to make sure it’s a problem we can rectify so email your images and instructions for rework to and we will get back to you with a quote.

We also offer the purchase now, personalise later service with some of our jewellery items, so of course, we accept some blank jewellery back into the workshop but check with us before making your purchase. Alternatively, if you want to add an additional hoop or charm to an existing piece of jewellery, please also send us an image to the above email address and we will be back In touch shortly.

We aim to return your customised item to you within 14 days upon receipt.

Our customisations and alterations returns address is:

Posh Totty Designs Customisations DPT
Unit E Level 7
New England House
New England Street

Contact Us
Customer service 01273 202044 Contact Us contact OUR STORES Sydney Street, Brighton 01273 202044
Islington, London 02038 232826
Elys of Wimbledon, London 02089 469191 FAQ’s
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