Refund policy

Damaged Orders

We try our utmost to package your items well so it arrives with you in pristine condition. However if your order has arrived damaged in transit don’t fear, we will sort it for you as quickly as humanly possible. All you need to do is email us at hello@poshtottydesigns.com along with an image of your faulty item and we will advise how best we can assist you.

If you return a non-personalised item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible). Alternatively, enclose a note with your contact and order details.

We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item - we cannot be held responsible for items that go missing in the return post.

Posh Totty Designs Ltd Returns

33 New Road

Brighton

BN1 1UG

Returning Personalised Items for a Refund

Personalised items that are uniquely made for you are non-returnable & non-refundable (unless faulty). This includes anything specially made or ordered with your choice of words, names, dates etc, hand-set birthstones, location, fabric, message, or other customised feature making the item unique to you.

Returning Non-Personalised Items for a Refund

We can all be indecisive from time to time - if you change your mind about an item just make sure you return it to us within 30 days in the original packaging and in a re-saleable condition.

We offer a subsidised return label for the cost of £3.50. If you choose to use this we will deduct £3.50 from your refund. There is no obligation to use this and you are welcome to use your own method if you would prefer. Shipping costs to receive the order are not refunded when you return an item.

We will process your refund directly to your debit /credit card or PayPal account within 30 days at the very latest, subject to the above terms & conditions.

Returning Earrings

Please note that earrings are non-returnable for reasons of hygiene and safety.

Items Purchased in One of Our Shops

If you have recently purchased a non-personalised item from one of our stores and have changed your mind we will happily offer you an exchange or credit note. Unfortunately, we do not offer refunds for products purchased in-store.

Please remember due to the fact that each personalised piece is handmade to order we cannot offer a refund or exchange online or in-store unless faulty. The same applies to earrings for hygiene reasons.

Returning Faulty Items

Please return a faulty product to us within 30 days of purchase to receive a full refund, or to have your item fixed.

Please note that we are not liable for any other jeweller's work. A faulty jewellery item corrected by another jeweller voids the 30 day warranty period.

Return With Royal Mail

If an item has been approved to be returned you can use our royal mail tracked returns service. Easily create a returns shipping label for your item to return In just a few steps. Then simply print your label with their label printing service or at home. Finally, drop your item at your local Customer Service Point or Post Office® branch. Your item will be fully tracked on its way back to the retailer.