The Personalised Mini Heart Locket can be personalised with up to six characters. If you would prefer your locket without personalisation, please leave the text box blank.
Black text finish is only available on sterling silver, not on 9ct gold plated products. Black finish helps the lettering stand out more so if you would like the personalisation to appear more obvious, black finish is advisable, and if you prefer a more subtle look clear finish is advisable.
The locket and chain are 925 sterling silver and are available with 9ct yellow or rose gold plating options.
Our gold plated items are compliant with the Assay nickel release test (BS EN 1811:1998 and BS EN 12472) therefore they are suitable for those with nickel allergies.
Locket measures approx. 13mm x 13mm. Choose from 16" or 18" chain.
Each item is individually handmade in the Posh Totty Designs workshop in Brighton. The personalisation is hand stamped rather than machine engraved, as such, any irregularities should be appreciated as part of a bespoke design.
All of our items are handmade so please check that all personalisation, sizing, product options and delivery information have been entered correctly. We cannot guarantee that any adjustment requests made after the order has been placed will be possible. Character limits apply to all jewellery items.
We can only stamp the Roman alphabet in the font shown in the product images. We can only include certain punctuation marks, they are: the ampersand (&), the at sign (@), the hash tag (#), the comma (,), the full stop (.), the question mark (?), the exclamation mark (!), and the open and close brackets (). We can also include numbers but we cannot include any other punctuation, accent marks or mathematical symbols. Any punctuation requests other than those listed above will be omitted.
The 'black finish' is a bi product of the polishing process and leaves the letters with a black fill, this can fade over time. We do suggest that if you want to prolong this finish on your jewellery, it is advisable not to expose it to perfume, chlorine, cosmetics and body lotions. Humidity and body oils may also cause discolouration of silver. We do offer a jewellery maintenance service for your silver jewellery, this includes a high shine re polish, along with the re application or removal of the black fill if required (please note, the black finish cannot be applied to gold plated items).
We do advise that yellow gold/rose gold plating is a finish and this can wear away over time. It can be affected by elements such as exposure to water, heat, chlorine and chemicals found in body products/perfumes as well as different skin types. We are happy to re-plate items that have the gold plating worn away within the first 3 months of purchasing however beyond this time there is a £20 re-plating charge.
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How long will my personalised jewellery order take?
All personalised jewellery orders have a 14 day turnaround, including delivery within the UK. Many of our popular designs can be upgraded to our three (working) day express service at an additional cost.
Can I personalise an item at a later date?
Of course, some of our personalised jewellery items including the popular Russian Ring and Family Names necklaces, bangles and rings can be purchased blank for personalisations to be added at a future date.
I need an item urgently, what can I do?
If an item is required urgently, please look out for our three day make and dispatch option on the product page. If there is no option on the product page, then this item is not likely available on a speedy turnaround. Items sent on a three day turnaround will be delivered via a special delivery service.
Can I return/exchange my item?
Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging within 30 days.
Can I cancel an order?
Once an order is placed online it will usually proceed into the workshop the following day. It is advised that any cancellations need to be made before the order enters the workshop.
My item has not arrived on time, what should I do?
Once an order has been dispatched via Royal Mail you should recieve a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ We have heard that on occasion, some lazy posties don’t always leave a delivery card, if the item is too big to fit through the post box they will usually return it to the depot or leave it in a safe place. If the item is not received by the confirmed date, please check with the local depot. Very occasionally items may be delayed by postal services, particularly during peak times such as Christmas, Valentine’s Day etc. Please be assured we will dispatch the item in time but unfortunately have no control or are able to influence the postal system in any way. Please be patient if this is the case and keep tracking the item via the Royal Mail website.