If you would prefer your necklace without personalisation please leave the text boxes blank. You can always return the item to us to personalise at a later date.
Sterling silver 925, 9ct yellow or 9ct rose gold plated.
Our gold plated items are compliant with the Assay nickel release test (BS EN 1811:1998 and BS EN 12472) therefore they are suitable for those with nickel allergies.
Heart measures approx 1.1.cm across. Bracelet measures approx 17cm end-to-end including clasp.
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How long will my personalised jewellery order take?
All personalised jewellery orders have a 14 day turnaround, including delivery within the UK. Many of our popular designs can be upgraded to our three (working) day express service at an additional cost.
Can I personalise an item at a later date?
Of course, some of our personalised jewellery items including the popular Russian Ring and Family Names necklaces, bangles and rings can be purchased blank for personalisations to be added at a future date.
I need an item urgently, what can I do?
If an item is required urgently, please look out for our three day make and dispatch option on the product page. If there is no option on the product page, then this item is not likely available on a speedy turnaround. Items sent on a three day turnaround will be delivered via a special delivery service.
Can I return/exchange my item?
Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging within 30 days.
Can I cancel an order?
Once an order is placed online it will usually proceed into the workshop the following day. It is advised that any cancellations need to be made before the order enters the workshop.
My item has not arrived on time, what should I do?
Once an order has been dispatched via Royal Mail you should recieve a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ We have heard that on occasion, some lazy posties don’t always leave a delivery card, if the item is too big to fit through the post box they will usually return it to the depot or leave it in a safe place. If the item is not received by the confirmed date, please check with the local depot. Very occasionally items may be delayed by postal services, particularly during peak times such as Christmas, Valentine’s Day etc. Please be assured we will dispatch the item in time but unfortunately have no control or are able to influence the postal system in any way. Please be patient if this is the case and keep tracking the item via the Royal Mail website.