But don't you need to be the crafty type to take part?
No. Participants will receive full tuition from our experienced crafters, so you don't need any experience. All levels of ability are welcome and you're encouraged to go at your own pace until you've got the hang of the technique. All you need is a sense of fun!
When will workshops be held, how long are they and how do I book?
Each workshop will be two hours long. To book your place, first purchase a workshop voucher (vouchers are valid for 12 months) - please see here for a list of upcoming workshops - then phone us on 01273 621311 to book your slot.
How big are the groups in each workshop?
To make sure everyone gets the best experience, our classes will be kept to a maximum of six people and a minimum of three. Workshops are subject to reschedule if the minimum is not met - please contact us with any queries regarding this. We take group bookings, perfect for hen parties!
How much do they cost and what do I get for the price?
The cost of our workshops is £35 per person. This includes refreshments, all the materials you'll need to make your item (which you'll take home with you afterwards) and full tuition.
Are refreshments included?
Yes refreshments are included in the price. If you wish to BYOB you're more than welcome to.
If you have any questions please email email@example.com. We look forward to seeing you there!
Each voucher is valid for 12 months from the date of purchase.
Under 18s need to be accompanied by an adult.
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How long will my personalised jewellery order take?
All personalised jewellery orders have a 14 day turnaround, including delivery within the UK. Many of our popular designs can be upgraded to our three (working) day express service at an additional cost.
Can I personalise an item at a later date?
Of course, some of our personalised jewellery items including the popular Russian Ring and Family Names necklaces, bangles and rings can be purchased blank for personalisations to be added at a future date.
I need an item urgently, what can I do?
If an item is required urgently, please look out for our three day make and dispatch option on the product page. If there is no option on the product page, then this item is not likely available on a speedy turnaround. Items sent on a three day turnaround will be delivered via a special delivery service.
Can I return/exchange my item?
Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging within 30 days.
Can I cancel an order?
Once an order is placed online it will usually proceed into the workshop the following day. It is advised that any cancellations need to be made before the order enters the workshop.
My item has not arrived on time, what should I do?
Once an order has been dispatched via Royal Mail you should recieve a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ We have heard that on occasion, some lazy posties don’t always leave a delivery card, if the item is too big to fit through the post box they will usually return it to the depot or leave it in a safe place. If the item is not received by the confirmed date, please check with the local depot. Very occasionally items may be delayed by postal services, particularly during peak times such as Christmas, Valentine’s Day etc. Please be assured we will dispatch the item in time but unfortunately have no control or are able to influence the postal system in any way. Please be patient if this is the case and keep tracking the item via the Royal Mail website.