All silver and gold jewellery can start to look a little dull overtime due to general wear and exposure to natural skin oils, perfume, and body lotions. If you would like to have your Posh Totty Designs jewellery restored to its former sparkling glory then this service will do just that. Return your silver Posh Totty Designs jewellery to us and we will repolish your item to a high shine and have the black polish re/applied to enhance the clarity of the personalisation. If your gold plating is also seeing the effects of continued wear, we can re-inject the warmth of gold by re-gold plating it in either yellow or rose 18ct gold. Please click here to purchase the maintenance service.
Please note as our 9ct gold items require more specific treatment, a high shine polish is £20. Please contact us if there is any other maintenance service your 9ct gold item requires and we will quote accordingly. A complimentary jewellers polishing cloth will also be included with each maintenance service to assist in maintaining the high shine of your jewellery.
Please return your Posh Totty Designs jewellery to the address below. We recommend it is returned via recorded delivery as we cannot be held responsible for items not arriving with us. It is essential that the order number and name the order was made under is included in a note with the parcel. This will ensure the speedy reference of your jewellery. Please note this service is only available on Posh Totty Designs own made jewellery.
Please purchase this service and return jewellery to us within 3 days of purchase via a trackable service. ** Please send any solid 9ct or 18ct items via SPECIAL DELIVERY and include the order number and name of the person who purchased the item in the parcel. Please purchase this service and return your jewellery to us within 3 days of purchase.
Posh Totty Designs Maintenance Service
Unit E, Level 7
New England House
New England Street
All our silver jewellery items are Assay standard and Hallmarked when over the required 7.8 grams. The silver we use is 925 sterling silver, so you can feel assured that the silver we use is of highest quality.All solid gold items are hallmarked and certified by Assay. Some of our items may be laser hallmarked, these will often be found on the inside of a pendant ring.
Caring for your Jewellery
Now you have a piece of jewellery you love, here are some tips to keep it in gleaming condition- We do suggest that if you want to prolong the finish on your jewellery, it is advisable not to expose it to perfume, chlorine, cosmetics and body lotions as silver is liable to tarnish. Humidity and body oils, particularly during the warmer months, may also cause discolouration of silver. Please note the black finish option is a by-product of the polishing process that collects in the indents of the text stamps, it can wear away after time when exposed to the elements above. We suggest cleaning your jewellery regularly and lightly with a silver jeweller’s cloth.
How to store your jewellery
We recommend storing your Posh Totty jewellery in an air tight container. A zip lock lunch bag or container which can fit into a jewellery box would work best. While our gift boxes are great for presenting as a gift, the boxes themselves are made out of materials which may also tarnish the silver, so are not recommended for long term storage.
Gold plated jewellery
We love the warmth of gold and often gold plated jewellery is a very attractive option. We do advise however that gold plating/rose gold plating is a finish and this can wear away over time. It can be affected by elements such as exposure to water, heat, chlorine. Chemicals found in body products/perfumes etc. and different skin types. We are happy to re-plate items that have the gold plating worn away within the first 3 months of purchasing, however beyond this time there is a £20 re-plating charge. To avoid continual re-plating 9ct pure gold is the best option.