FEEFO 5* Star AWARD WINNING SERVICE

Add Personalisation

from £0.00
Personalise
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gift wrap - £5
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If you have any special requests you can add a comment at the checkout

If you have any special requests you can add a comment at the checkout.

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EXCLUDED FROM PROMOTIONS & DISCOUNTS

EXCLUDED FROM PROMOTIONS & DISCOUNTS

Short Description

This is an alteration service to add a personalisation to an existing product.

How Does It Work

1. Purchase this Service

2. Pack your item up with your name and order number.

3. Send Your item to us using a recorded delivery service to:

Posh Totty Designs Care & Repair
Unit E, Level 7, New England House,
New England Street,
Brighton,
BN1 4GH

4. We will contact you when we have received your item.

5. When we have finished you will receive an email with a tracking link as it is returned to you.

Important Info

Personalisation:

Each item is individually handmade to order in our Brighton workshop. The personalisation is hand-stamped rather than machine engraved, as such, any irregularities should be appreciated as part of the bespoke design.

All of our items are handmade so please check that all personalisation, sizing, product options and delivery information have been entered correctly. We cannot guarantee that any adjustment requests made after the order has been placed will be possible. Character limits apply to all jewellery items.

Please note that we cannot stamp lower case letters.

Punctuation:

We can only stamp the Roman alphabet in the upper case font shown in the product images. We can only include certain punctuation marks, they are the ampersand (&), the full stop (.) and the comma (,). We can also include numbers but we cannot include any other punctuation, accent marks or mathematical symbols. Any punctuation requests other than those listed above will be omitted.

Text Finish

Black finish gives a bolder, easy to read look, whereas clear finish gives a more subtle look. The 'black finish' is achieved by applying a specialist black paste that leaves the text with black fill. Black finish can fade over time. We suggest that if you want to prolong this finish on your jewellery, it is advisable to not expose it to perfume, chlorine, cosmetics, hand sanitiser and body lotions. Humidity and body oils may also affect the black finish.

If your black finish does fade we offer a jewellery maintenance service, which includes a high shine re-polish and the re-application or removal of black fill if required. Find out more about our Jewellery maintenance services.

For extra tips on caring for your Jewellery, read our Jewellery Care Guide

18ct Gold plating:

We make our jewellery using the finest quality 925 Sterling Silver. Most of our Silver Jewellery can also be plated with a thick layer (approx 1 micron) of 18ct yellow gold/ 18ct rose gold.

Our gold plated items are compliant with the Assay nickel release test (BS EN 1811:1998 and BS EN 12472) therefore they are suitable for those with nickel allergies.

We advise that gold plating is a finish that can wear away over time. It can be affected by elements such as exposure to water, heat, chlorine and chemicals found in body lotions/ cosmetics/ hand-sanitiser/ perfumes as well as different skin types.

If the plating on your product wears away within the first three months of your purchase we will happily re-plate the item free of charge. However, beyond the first three months of purchasing there is a £20 re-plating charge.

To avoid continual re-plating we recommend that 9ct pure gold is the best option.

Delivery

Royal Mail Tracked Standard UK Delivery - £2.99

DHL Tracked Special UK Delivery - £5.95

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International Shipping (rest of world) - £12.95

Delivery times vary from 5-14 working days from dispatch.

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Delivery to the EU - £9.95

Delivery times vary from 2-10 working days from dispatch.

EU Customs Tariffs

The buyer is solely responsible for paying any customs charges or import taxes that may be requested by customs.

For further information on delivery and returns visit our Delivery & Returns page

  • Handmade in Brighton
    British
    Made
  • Free personalisation
    Free
    Personalisation
  • Fast UK delivery
    Forever
    Gifts
  • Responsibly Sourced
    Ethical
    Materials
Contact Us
Customer service hello@poshtottydesigns.com 01273 202044 Contact Us contact OUR STORES Sydney Street, Brighton VISIT US
Islington, London VISIT US
Elys of Wimbledon, London VISIT US Delivery & Returns FAQ’s
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