Unless an item is being specially made for you or ordered (anything personalised), delivery is normally within five to seven working days, often much sooner. If it is personalised then we normally take between 10-14 days to dispatch. If you have a query about delivery for a product which you have already ordered, please contact us on email@example.com
We take pride in giving great service, and that includes efficient delivery. However, there are rare occasions where external factors completely outside of our control can delay a parcel, despite our best endeavours, so we do ask for your patience and cooperation in these circumstances.
Standard delivery (including tracking) for UK mainland £3.95. Express Delivery is available on working days only and are for orders placed before 2pm at a charge.
Overseas delivery available. Delivery is charged in accordance with the size and destination address of the order.
INTERNATIONAL DELIVERY ZONES
Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy, Spain
Please allow 2-5 working days from dispatch.
Rest of Europe
Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic Of), Malta, Moldova (Republic Of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine
Please allow 5-10 working days from dispatch.
USA & Canada
Please allow 10-14 working days from dispatch
Far East & Australasia
Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Democratic People's Republic Of), Korea (Republic Of), Lao People's Democratic Republic, Macao, Malaysia, Myanmar, New Zealand, Philippines, Singapore, Taiwan, Thailand, Vietnam
Please allow 15-10 working days from dispatch.
Rest of World
Please allow 10-14 working days from dispatch.
In the unlkely event that a parcel arrives damaged or faulty, or if you wish to return it, you must contact our customer services team within 8 working days of receiving your parcel. All returns unless faulty or damaged, are made at cost to yourself. Items need to be returned within 30 days in the original packaging and in a resalable condition. Personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customised aspect that makes the item unique to your requirements and therefore cannot be resold are non returnable unless faulty.
We will process a refund of your order payment directly to your payment debit or credit card within 30 days at the very latest, subject to compliance with the returns policy Terms and Conditions and timeframes outlined above.